OakStone Mortgage Legal
Contact Information
Official contact channels for OakStone Mortgage customer support, compliance inquiries, and legal notices.
1. General Inquiries
OakStone Mortgage provides digital mortgage origination services through www.oakstonemortgage.com and secure customer dashboards. For general questions about our Platform, products, or application status, use the channels below.
2. Customer Support
- Email: support@oakstonemortgage.com
- Dashboard: Log in and visit Support to open a ticket or view message history
- Ask Assistant: Available on onboarding and application pages for pre-account inquiries
Support hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. Central Time, excluding U.S. federal holidays. We aim to respond to inquiries within one (1) business day.
3. Department Communications
During your mortgage process, you may receive email from OakStone Mortgage departments. Official sender addresses include:
- System notifications: noreply@oakstonemortgage.com
- Loan Officer Department: loanofficer@oakstonemortgage.com
- Underwriting Department: underwriting@oakstonemortgage.com
- Funding Department: funding@oakstonemortgage.com
- Closing Department: closing@oakstonemortgage.com
- Executive Office: chief.lending.officer@oakstonemortgage.com
Always verify that messages relate to activity visible in your dashboard before sharing sensitive information in response to email requests.
4. Application and Funding Account Status
The fastest way to check application milestones, document requests, funding account balances, and closing updates is through your OakStone Mortgage dashboard after signing in.
If you cannot access your account, contact support@oakstonemortgage.com from the email address associated with your application.
5. Privacy and Legal Notices
- Privacy requests: support@oakstonemortgage.com (Subject line: Privacy Request)
- Legal and compliance notices: support@oakstonemortgage.com (Subject line: Legal Notice)
- Fair lending concerns: support@oakstonemortgage.com (Subject line: Fair Lending Inquiry)
6. Mailing Address
OakStone Mortgage
Attn: Customer Support
500 Mortgage Way, Suite 200
Omaha, NE 68102
United States
Please include your full name, application reference number (if available), and a description of your request when contacting us by mail.
7. Website
Official website: www.oakstonemortgage.com
Legal documents: www.oakstonemortgage.com/legal
8. Banking Infrastructure Notice
OakStone Mortgage operates with banking infrastructure provided by Pathward National Bank. Banking services supporting certain funding and settlement workflows are subject to applicable banking regulations and partner requirements.
Questions about OakStone Mortgage products and application status should be directed to OakStone Mortgage using the contact methods above.
9. Fraud and Security Reporting
If you suspect fraud, unauthorized account access, or phishing messages impersonating OakStone Mortgage, contact support@oakstonemortgage.com immediately with the subject line "Security Report" and include relevant message headers or screenshots if available.
10. Updates to Contact Information
We may update contact details by posting revisions on this page. The "Last Updated" date reflects the most recent revision.